1) Driver On Hire is just a aggregating platform, customer request for services are floated to nearest driver, their availability and functioning is not governed by DOH.
2) We ensure that all our Drivers / Chauffeur reach you in the min time, but there are various factors that may effect the quality of service. We don’t accept any delay related matters unless the same is purposeful. We will always ensure that our driver reaches you on time.
3) Any delay in reaching you towards the fulfillment of service would not be compensated with any amount or settlement. We shall try and ensure action against the driver but that also after our team investigates the reason and discussion with you.
4) Our drivers will wait only for a max of 15mins, at the location and destination mentioned by you, after which the driver would start the trip and your duty calculation would start.
5) You may cancel the booking within 45 minutes or the driver taps on the way on your screen/ mobile prior to the time of journey, without any cancellation charges for all Services. The customer is liable for Rs 250/- charge if the trip is canceled thereafter.
6) When a trip ends, Driver on Hire driver ends the trip on the DOH Partner app on his mobile device. It then calculates the total fare amount due from You and the same would also appear on your mobile device. You may pay the amount via cash or in case if the driver agrees may make a wallet / direct electronic payment.
7) Any payment related issue, except when such issue is due to an error or fault in the Site or Application, shall be resolved between You and the payment processor. Driver On Hire shall not be responsible for any unauthorized use/ false claims etc.
8) We may offer schemes and promo from time to time, which may be discontinued as per the management wish without any prior intimation to you. You agree that any codes given would have a expiry date or limit to use.
9) Driver on Hire shall not be liable for any damages resulting from the use of, or inability to use, the Website/Application, including damages caused by malware, viruses or any incorrectness or incompleteness of the information on the Website/Application.
10) Driver on Hire shall further not be liable for damages resulting from the use of, or the inability to use, electronic means of communication with the Website/Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
11) The quality of the Services requested through the use of the Application is entirely the responsibility of the Driver who ultimately provides such transportation services to you. Driver on Hire under no circumstance accepts liability in connection with and/or arising from the Services provided by the Driver or any acts, actions, behaviour, conduct, and/or negligence on the part of the Driver.
12) We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ).
13) If we have contracted to provide identical or similar Service to more than one User and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which booking we will fulfill by providing the Service, and to what extent.
14) We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a breach in our secure computer servers or those of third parties other than as required under applicable law.
15) Driver On Hire does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from or contained on the Website/Application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.
16) We use third party services and tracking tools, we also use third party to deliver us services and we have signed agreement with all for data privacy and security of any data.
17) Links to third party sites are provided by the Application / Website as a convenience to Users and Driver On Hire does not have any control over such sites i.e., content and resources provided by them.
18) We may allow you/ users to access third party website / apps/ offers etc, you are requested to read their terms & condition and also their privacy policy, before using any such site / apps services. The user understands and acknowledges that Driver on Hire or any of our team members are not in control of any third party misleads or issues.
19) You will only access the Service using authorized means. You are responsible to check and ensure you download the correct Application for your device or the correct Website in your computer or are calling the correct phone no. Driver on Hire shall not be liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device or Website for the computer. Driver On Hire reserves the right to terminate the Service and the use of the Application/ Website should you use the Service or Application with an incompatible or unauthorized device.
20) You have the legal right and authority to possess and operate the vehicle when engaging our Services and you confirm, represent and warrant that the said vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind.
21) You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and property damages.
22) You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither Driver on Hire / DOH/ Obey Jobs Pvt. Ltd. nor the Driver shall be responsible in any manner whatsoever. You have the legal right to designate the Driver as your agent and delegate actual authority to the Driver to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the Driver On Hire, Driver Aggregating platform.
General Terms of Service
1) Driver On Hire reserves the right to deny access to particular Users to any/all of its Services without any prior notice/explanation in order to protect the interests of Driver on Hire and/or other Users to the Website/Application.
2) Driver on Hire reserves the right to limit, deny or create different access to the Website/Application and its features with respect to different Users and different cities.
3) We reserve the right to terminate your account or your access to the Website/Application immediately, with or without notice to you, and without liability:
(i) if you have violated any of the Terms of Use;
(ii) if you have furnished us with false or misleading information;
(iii) Pursuant to requests by law enforcement or other government agencies;
(iv) in case of unexpected technical or security issues or problems;
(v) in case of discontinuance or material modification to the Services (or any part thereof); and / or
(vi) in case of interference with use of our Website/Application by others.
4) In the event of termination by you or us, your account will be disabled and you will not be granted access to your account or any information or content contained in your account. You will not and not attempt to create another account for accessing and using the Website/Application without the written consent of Driver On Hire.
5) This Terms of Use shall remain in full force and effect while you have an account with us. Even after termination of your account with us, certain provisions of this Terms of Use will remain in effect, including but not limited to, Intellectual Property Rights, Prohibited Uses and Indemnification. You agree that we will not be liable to you or any third party for taking any of these actions.
6) Notwithstanding the termination of this Agreement, you shall continue to be bound by the terms of this Agreement in respect of your prior use of this Website/Application and all matters connected with, relating to or arising from such use.
Cancellation & Refund Policy
1) Driver On Hire drivers will wait no more than 10 minutes from the requested trip start time, before they start the trip timer.
2) Once a booking is placed the system based on various intellectual algorithms, places and allocates the driver; in case if you wish to cancel the booking the same can be done 45 minutes prior to the trip start time/ journey, in case if the Driver has Ticked / Updated “On the Way”, your duty cancellation would not be possible and charges of Rs. 250 INR would be applicable there after.
3) The user agrees to pay this by cash to the Driver directly.
4) Driver on Hire / Obey jobs would not be responsible for any reverse of payment/ or refund or any other such payment.
Terms and Conditions for Permanent Drivers
- Joining of duty will be confirmed only after acceptance of terms of service and terms of employment by duly signing.
- We charge Membership fee 7080/ for the selected driver with unlimited replacement guarantee incase the driver leaves the job within the service period. The Membership fee is towards providing driver and does not include any kind of loss, damage & theft cover.
- The contract will be valid for 06 months.
- In case if the driver wants to leave the job so he will give you 15 days notice period.
- The agency will not be responsible if the employer gives advance, mobile, uniform etc. to the employed driver.
- In case the driver goes on leave for 1 or more days we will arrange a temporary driver for you at extra charge. And that you can deduct from your driver salary.
- In case of any offence committed by the driver on duty the agency will help the client with local police station.
- The agency has checked the driver documents & has done the reference call before considering the driver for employment through us, however as per Mumbai police we request our client to summit the driver documents to their local police station (Driver documents will be provided by the agency at the time of signing the Membership).
- Any dispute to the jurisdiction of Mumbai court only.
- In case you want to discontinue the driver from job you need to give him 1 week notice & during this notice period you can avail replacement from the agency at no extra cost.
- The payment of Membership fee have to be released within 2 days after the driver has joined the duty, failing to which the service might be terminated.
Indemnity
The User shall defend, indemnify and hold, Driver On Hire / Obey Jobs Pvt. Ltd, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, harmless, from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with the:
a) violation or breach of the Terms of Use or any applicable law
b) Regulation, whether or not referenced herein; violation of any rights of any third party, including the Driver via the Application and or the Website; and use or misuse of the Application/Website or Service.
Miscellaneous
The information mentioned here is for you to read and understand, we update our Terms & Condition from time to time, you are requested to read in full. We don’t announce or notify the change of Terms & Condition, We at Obey Jobs Pvt. Ltd/ Driver on Hire try to keep all the information rates etc up to date, but any information cannot be taken for up to date information.
The above mentioned Terms & Condition and Our Privacy Policy constitute the complete agreement of service between the Driver, Company, and User in respect to the use of Website / Call Center / Mobile app.
JURISDICTION
The courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Driver on Hire to its User.
We request you to check our Rate Chart for updated rates and charges applicable in your area/ city/ state.
Driver on Hire / Obey Jobs Pvt. Ltd have no franchise/ agents or any offices other than that mentioned on our website. In case of any query we request you to write to us on info @ driveronhire.com
